Making Complaints
All insurance plans should clearly stipulate the complaints and
disputes procedures they follow together with any regulator. They
should illustrate how you may contact the right adjudicators in
their company or contact your independent advisor for additional
help.
There are also independent regulatory authorities available in most
western countries, who can assist you with a dispute with an
insurer who is being difficult when settling your claim.
If you have bought your plan through the offices of an independent
broker or specialist advisor they will almost certainly be glad to
help in legitimate disputes with an insurer. If you are in the
right and have the proper records, proceed with the
complaint.